Case Study: Canyon Brewing grows bookings and streamlines service with ResDiary

Canyon Brewing - Customer Case Study

Canyon Brewing, a restaurant and beer-garden overlooking the Shotover River in Queenstown, New Zealand, needed a better way to manage growing customer demand and booking flow. After previously relying on pen and paper, the venue turned to ResDiary to handle day-to-day shift and reservation management, integrating online bookings from Google and its website alongside walk-ins.

ResDiary gave Canyon Brewing tools like the table grid, colour-coding, booking notes, close-outs, table merging, and function/event management to organise service and personalise the guest experience. The result was a 10-fold increase in their database, more reservations as the brewery’s profile grew, and smoother operations for busy shifts and events, with Canyon Brewing saying they are unlikely to go back to pen and paper.

Canyon Brewing

Jimmy Nichols

Co-Owner