Case Study: Barnsdale Lodge Hotel improves restaurant reservations and customer service with ResDiary

Barnsdale Lodge Hotel streamlines restaurant bookings in 7-14 days with ResDiary

Barnsdale Lodge Hotel, a historic hotel and restaurant, was using an inefficient pen and paper system for restaurant reservations, leading to overbooking and an inability to capture customer data. They chose to implement the ResDiary online reservation system to gain control and improve their customer service.

ResDiary provided a straightforward implementation and training process. The solution gave the hotel's staff multiple access points to the diary, eliminating overbooking and allowing for better yield management and staffing planning. The automatic capture of customer data has significantly improved their customer service for returning guests.

Barnsdale Lodge Hotel