Case Study: Miron Construction achieves faster issue resolution and improved productivity with RescueAssist

Miron Construction - Customer Case Study

Miron Construction, a Midwest general contractor, needed better remote support for employees spread across branches and job sites because their previous tool, TightVNC, required a VPN that was often unavailable on site. This forced staff to bring laptops to offices and slowed productivity, and the IT team also required a new help‑desk system during an email migration. Miron turned to RescueAssist, using its Remote Support and Service Desk modules to replace TightVNC and address those gaps.

RescueAssist delivered attended and unattended remote support without VPN and added incident tracking, a self‑service portal and a linked knowledge base via Service Desk. The result was faster response times, fewer in‑person device handoffs, reduced time wasted, and improved productivity for both users and Miron’s lean IT team, along with streamlined billing and administration.

Miron Construction

T.J. Schmidt

Technology Support Specialist