Case Study: Lenovo achieves lower support costs with Rescue by LogMeIn

Lenovo saves $1 million per year with Rescue by LogMeIn

Lenovo, a global personal technology company, faced the challenge of supporting a wide range of devices for customers in over 160 countries. They needed to reduce service repairs and quickly scale their support team to manage growth and acquisitions. They turned to LogMeIn's Rescue remote support solution to address this.

Using Rescue + Mobile and Rescue Lens, LogMeIn provided a solution that enabled global supervision and simplified agent management through an API integration. The results included a lower handle time and a reduced cost per incident, saving Lenovo approximately $1 million per year. The solution also allowed them to scale support efficiently as the organization grew.

Lenovo