Case Study: Young's boosts review response rates and roast ratings with Reputation.com

Young's boosts review response rate to 99% with Reputation.com

Young's, a UK pub group, faced the challenge of effectively managing high volumes of customer feedback and improving their online presence. To address this, they partnered with Reputation to utilize its platform for reviews and listings management.

The solution involved rolling out Reputation's platform across their entire estate to gain insights and respond to feedback. This led to a measurable impact, including a 124-point increase in their Reputation Score, a 99% review response rate, and a specific campaign that boosted their Sunday Roast ratings by 0.4 stars. Reputation's tools were pivotal in driving this guest-centric growth.

Young's