Case Study: Wilmington Health improves patient reviews and care quality with Reputation

Wilmington Health boosts 4-star locations to 97% with Reputation

Wilmington Health, a large private multi-specialty medical group, needed to improve its online visibility and care quality by increasing review volume and ratings. Their manual review process was inefficient and disrupted by the pandemic. They turned to the vendor Reputation, seeking an automated reputation management solution that could integrate with their existing systems.

Implementing Reputation's platform, specifically its Reviews and Review Booster features, allowed Wilmington Health to automate patient feedback requests via text message after appointments. The solution provided actionable insights to improve performance. Results include a 400+ monthly review volume (up from 30), a 1,400% increase in positive reviews, and 97% of their locations achieving 4 stars or higher. Reputation enabled them to use patient feedback to systematically enhance care quality.

Wilmington Health