Case Study: Thrive Communities achieves 65% review growth and plants 2,357 trees with Reputation.com

Thrive Communities + Reputation A Testimony to Review Growth and Sustainability

Thrive Communities, the second-largest property management company in the Seattle area managing roughly 23,000 homes across about 143 communities, faced manual, fragmented processes for business listings, reputation and review management and limited reporting. They partnered with Reputation and implemented Reputation’s suite of modules for listings management, review requests, analytics and Rep Score to centralize operations and gain actionable insights.

Using Reputation’s platform and launching the “One Review, One Tree” campaign, Thrive achieved clear, measurable results: a 35% increase in review volume after one month, a 65% year‑over‑year increase (1,538 → 2,536), 72% positive review sentiment, a 93% review response rate, a 652 Rep Score (79 points above the industry average), and 2,357 trees planted since February 2023. Reputation’s integrations and analytics enabled Thrive to embed Rep Score into daily dashboards, reduce manual work, and boost resident engagement and sustainability outcomes.

Thrive

Paul Edgeman

SVP of Marketing