Case Study: Thrive Communities boosts review volume and sustainability with Reputation.com

Thrive boosts review volume by 65% with Reputation.com

Thrive Communities, a large property management company in the Seattle area, faced the challenge of managing its online reputation and resident engagement with inefficient manual processes. They needed a comprehensive solution to handle business listings, review requests, and reporting to better demonstrate their commitment to residents. They partnered with Reputation and its suite of reputation management modules to address these pain points.

Reputation provided the platform to launch an innovative “One Review, One Tree” campaign, which incentivized resident feedback with an environmental pledge. This solution, combined with Reputation’s analytics and integrations, led to a 65% year-over-year increase in review volume and a 93% review response rate. Their Reputation Score reached 652, significantly above the industry average, and the campaign resulted in over 2,300 trees being planted.

Thrive