Case Study: National Healthcare Providing Company achieves dramatic online reputation gains — +244% reviews and +143% star rating with Reputation.com

The Impact of Online Reputation Management

A national network of healthcare providers contracted Reputation.com in June 2012 to deliver a HIPAA‑compliant online review management infrastructure across more than 400 locations. The client needed a secure, scalable platform, training, and technical support to capture and manage patient feedback and improve local search visibility; Reputation.com provided the cloud-based review-management solution while the network managed the platform.

Reputation.com’s implementation of its review-management platform, training and support produced dramatic results: from Q3 2012 to Q1 2013 the network saw monthly review volume increase +244%, average star rating improve +143%, monthly positive reviews up +438%, and the proportion of negative reviews fall 49%, driving better local search visibility and increased patient loyalty. These measurable gains highlight the impact of Reputation.com’s HIPAA‑compliant review infrastructure and services.