Case Study: The Arbor Company achieves 64% more reviews, improved search visibility and $4.5M in incremental revenue with Reputation.com

The Arbor Company - Customer Case Study

The Arbor Company, an Atlanta-based senior living provider with more than 45 communities, needed to consolidate disparate tools for reviews, surveys and social monitoring, better integrate with its CRM, and quickly solicit and respond to online feedback. To address those challenges it partnered with Reputation and adopted solutions including Reputation Surveys, Reviews/Review Booster, Social Listening, Business Listings and Managed Review Response.

Reputation delivered a unified platform and integrations (Inbox, HubSpot data sync, social tools) that improved responsiveness and informed social strategy, driving measurable gains: +64% review volume, +22% listing views, a +191‑point increase in Reputation Score, and an estimated $4.5M in incremental revenue (~$108K per location per year). The Arbor Company also reported faster, on‑brand review responses and strong internal adoption thanks to Reputation’s consolidated tools.

The Arbor Company

Mary Cate Spires

Marketing Consultant