Case Study: Storage Asset Management achieves 65% more Google reviews and 2,500+ sales leads with Reputation.com

Storage Asset Management - Customer Case Study

Storage Asset Management (SAM) is a York, Pennsylvania–based property management company specializing in self‑storage with 500+ U.S. locations. As a predominantly online business, SAM needed to build trust with first‑time storage customers, scale local reputation and SEO, and manage an overwhelming volume of chats and messages coming from Facebook, Google and other channels. To solve this, SAM partnered with Reputation and initially adopted its Review Requesting solution, then expanded to Surveys, Social, Messaging, Inbox and Automated Response.

Reputation consolidated SAM’s communications into a single dashboard, enabled message tagging and automated responses, and improved routing of leads to sales. The results: a 65% year‑over‑year increase in Google review volume (2019–2020), 5,500+ additional messages, 2,500+ new sales leads, and an average response time under 60 minutes; these improvements helped SAM scale rapidly (surpassing 500 locations) while protecting SEO and customer satisfaction.

Storage Asset Management

Melissa Stiles

Vice President of Marketing and Sales