Case Study: Stonegate Group boosts review response rates and sales with Reputation.com

Stonegate Group boosts response rates to 99% with Reputation

Stonegate Group, a UK pub company, sought to improve its customer experience and operational efficiency by consolidating its feedback management. The company needed an all-in-one platform to eliminate multiple logins, empower its venue managers, and gain a holistic view of CX performance across its portfolio, leading them to partner with Reputation and implement its Reputation Experience Management (RXM) platform.

Using Reputation's platform, Stonegate Group achieved remarkable results, including a 99% response rate to customer feedback and an increase in its star rating from 3.4 to 4.5. The company correlated its 318-point increase in Reputation Score directly with improved like-for-like sales, demonstrating a clear return on investment from its partnership with Reputation.

Stonegate Group