Case Study: Spartanburg Regional Healthcare System achieves 10,000 monthly survey responses and a 655% increase in patient reviews with Reputation.com

Spartanburg Regional Healthcare System - Customer Case Study

Spartanburg Regional Healthcare System, a major healthcare provider across the Carolinas, partnered with Reputation to increase patient feedback and review volumes so they could better understand patient sentiment and improve operations. They engaged Reputation’s survey and review management platform to boost response rates and capture actionable insights.

Reputation implemented tools to distribute surveys and convert survey responses into Google reviews, resulting in more than 10,000 survey responses per month and a 655% increase in patient review volume. The Reputation solution delivered clear, measurable impact on Spartanburg Regional Healthcare System’s patient feedback and online presence.

Spartanburg Regional Healthcare System