Case Study: Bozzuto achieves #1 U.S. online reputation and a 4.2‑star average with Reputation.com

Real Estate Company Bozzuto Ranks #1 in U.S. for Online Reputation

Bozzuto, an experience-focused real estate company that manages 70,000 apartments and thousands of retail square feet along the U.S. East Coast and beyond, faced fragmented feedback systems and an antiquated, manual review process that didn’t support timely responses or centralized insight. To better aggregate surveys, social and on‑premise feedback and improve tenant sentiment—especially at newly acquired properties—Bozzuto adopted the Reputation.com platform more than five years ago.

Reputation.com delivered a unified solution (reviews, surveys, reporting/analytics, dashboard, leaderboard and integration with Bozzuto Listen) plus templates and managed services to streamline review requests and responses. As a result, Bozzuto’s average rating rose from 3.4 to 4.2, its Reputation Score improved more than 400% (141 to 644), the company accumulated more than 37,000 reviews with over 80% positive, nearly doubled annual review volume, and achieved #1 online reputation rankings from J. Turner—outcomes driven by Reputation.com’s platform and services.

Bozzuto

Kelley Shannon

Vice President of Consumer Marketing