Case Study: Principle Auto Group boosts customer experience and ROI with Reputation

Principle Auto Group boosts clicks to directions by 85% with Reputation.com

Principle Auto Group, a prominent automotive group with eight locations, faced challenges in maintaining consistent communication and managing its online reviews across its diverse stores. To address these issues, the company partnered with Reputation.com in April 2023.

By implementing Reputation.com's platform, Principle Auto Group streamlined its internal and external communication and centralized its review management process. This solution saved significant time and created a more consistent, positive brand image. The vendor's tools helped achieve measurable results, including a 69% increase in clicks to phone calls, an 85% increase in clicks on directions, and a 22% increase in listings views. The group's overall star rating also rose to 4.7 out of 5, and lead counts increased above industry averages.

Principle Auto Group