Case Study: PeakMade Real Estate achieves higher reputation scores and stronger leasing success with Reputation

PeakMade Real Estate boosts Reputation Score 34% with Reputation

PeakMade Real Estate, a real estate development and property management company, sought to enhance its customer experience platform and online reputation to improve resident recruitment and retention. They partnered with the vendor Reputation to better leverage customer feedback and manage their online presence across multiple properties.

By implementing Reputation's platform, PeakMade established a comprehensive Customer Knowledge program to collect and act on resident feedback. This solution enabled them to significantly increase their Reputation Score by 34% and achieve a 96%+ response rate to reviews. The results included a 185% increase in top-ranked properties, over half the portfolio reaching 100% occupancy, and their best leasing years in 2022 and 2023, demonstrating substantial business growth driven by their partnership with Reputation.

PeakMade Real Estate