Case Study: Fortune 500 Healthcare Provider boosts reviews, ratings and admissions with Reputation.com

Online Review Management in the Healthcare Space

One Fortune 500 healthcare provider was losing patients and key referrals because of negative online reviews and poor social feedback, with average ratings of 2–3 stars and an estimated $3,000–$50,000 in lifetime revenue lost per patient. The organization engaged Reputation.com to tackle fragmented review data, low review volume, and damaging sentiment across dozens of sites.

Reputation.com deployed its cloud-based Reputation.com For Healthcare platform to aggregate reviews, provide real-time alerts, run patented sentiment analysis, and execute a patient outreach campaign so staff could analyze trends and respond quickly. As a result, review volume increased nearly 50%, star ratings improved by an average of 1.4 stars, positive patient reviews rose 477%, and key hospital metrics (admissions, clinical quality index, earnings) showed substantial improvement — measurable outcomes driven by Reputation.com’s solution.