Case Study: North Kansas City Hospital & Meritas Health achieve a 907% increase in review volume with Reputation.com

North Kansas City Hospital boosts review volume 907% with Reputation.com

North Kansas City Hospital and its subsidiary Meritas Health, one of the last independent hospital systems in the Kansas City region, faced intense competition from larger healthcare networks. A key challenge was overcoming internal apprehension about online reputation management and obtaining a real-time, centralized understanding of patient feedback to improve their digital presence and patient experience. To address this, they partnered with Reputation.com.

By implementing Reputation.com's platform, the hospital system was able to centralize feedback, actively manage and respond to reviews, and claim listings for accuracy. This solution yielded significant operational success and measurable results. Partnering with Reputation.com led to a 907% year-over-year increase in review volume, a 293% increase in their Reputation Score, and a 164% increase in online listings views over two years, directly enhancing patient perception and care.

North Kansas City Hospital