Case Study: Large U.S. Retail Services Organization boosts review volume 3X with Reputation.com

National Retailer Boosts Review Volume 3-fold in 6 Months with Reputation.com

The Large U.S. Retail Services Organization, a 223-location retailer across eight states, needed a systematic way to capture customer emails, request reviews after interactions, and maintain a strong presence on major review sites. It partnered with Reputation.com and used its Online Reviews solution to close the gap between its online reputation and actual service quality.

Reputation.com integrated with the company’s CRM so review requests were automatically sent within 48 hours of each transaction, making the process consistent and scalable across locations. In six months, Reputation.com helped the retailer increase review volume by 3X, boost positive reviews by 3.7X, and reduce negative reviews by 37%.