Case Study: Large Multinational Storage Company achieves 228X increase in review volume with Reputation.com

Multinational Self-Storage Organization Increases Review Volume by 228X

Multinational Self-Storage Organization enlisted Reputation.com’s Online Reputation Management (ORM) platform to address limited insight into customer sentiment across thousands of locations. The organization faced low review volume and visibility (about 1,635 reviews), a modest average rating (~4.4), and a Reputation Score of 77, and needed a consistent process for requesting reviews and empowering location managers to monitor and respond.

Reputation.com implemented a single-dashboard solution that aggregates reviews from search, maps and hundreds of sites, sends real-time alerts, provides approved response templates and equips managers with analytics and training. As a result, review volume jumped to 372,600 (a 228x increase), positive reviews rose by 10%, average star rating improved from 4.4 to 4.8, and the Reputation Score climbed 650 points to 727.