Case Study: Revolution Bars Group PLC boosts Reputation Score 56% and achieves 100% review responses with Reputation.com

Major UK Bar Group Overhauls Customer Experience with Reputation.com

Revolution Bars Group PLC, a leading UK premium bars operator with 77 locations, needed to broaden and better manage customer feedback that was heavily skewed toward TripAdvisor and cocktail Masterclass reviews. To gain a single, turnkey view of the Voice of the Customer and capture feedback across Google, Facebook and other sites, the company adopted Reputation.com's SaaS platform, using Reviews Management, Business Listings and Analytics/Reporting.

Reputation.com centralized review requests and responses, automated listings corrections and delivered custom reporting, enabling Revolution Bars Group PLC to act on real-time customer sentiment across the business. In 12 months with Reputation.com the group’s Reputation Score rose 56% (477 to 718), review response rate reached 100% (up from 46%), review volume increased 60%, listing views grew 125%, website visits from listings rose 130% and phone calls from listings increased 103%; the platform was deployed in about eight weeks and is now used company-wide.

Revolution Bars Group PLC

Myles Doran

Commercial Director