Case Study: Ken Ganley Automotive Group achieves a 4.7‑star average and Reputation Score jump to 784 with Reputation.com

Leveraging One Platform for Countless Data-Driven Business Insights in Automotive

Ken Ganley Automotive Group, a 39-dealership Ohio-based dealer group, faced fragmented review tools and inconsistent review management across locations while aiming to raise its Google star rating above 4.5, achieve nearly 100% review response rates, and grow review volume. To unify processes and gain actionable insights they engaged Reputation, using the Reputation platform and Reputation Automotive Report to standardize monitoring, responses, and measurement across the group.

Reputation implemented monitoring and managed review response, email and SMS review requests, Reputation Score dashboards, dealer diagnostics and remedies, and competitive comparisons; within a year Ken Ganley Automotive Group’s Reputation Score climbed from 662 to 784, review volume grew 15%, the average star rating reached 4.7, and their national ranking moved from #9 to #4—delivering measurable visibility, conversion potential, and operational improvements across all 39 dealerships.

Ken Ganley Automotive Group

Ken Ganley

President