Case Study: Leading National Retailer achieves 67% more positive reviews and higher star ratings with Reputation.com

Leading National Retailer - Customer Case Study

One national retailer struggled to engage with customer feedback because each location managed surveys differently, making it hard to act on local sentiment. The company turned to Reputation.com for a configurable, locally controlled survey and analytics solution that integrated with CRM, let each store customize surveys, and streamed results to local landing pages.

Reputation.com deployed a survey builder, CRM integration, local analytics and review-request templates, which raised completed surveys from 11,600 to 45,300, increased positive reviews by 67%, lifted the average star rating from 3.2 to 3.8 in a year, and drove higher local web traffic and review volume.