Case Study: LaFontaine drives more reviews and listing views with Reputation.com

LaFontaine drives 100 new reviews per month with Reputation

LaFontaine Automotive Group, a major family-owned car dealership in Michigan, faced a challenge in monitoring and responding to online customer reviews across multiple channels in a timely manner. To strengthen their customer relationships and online presence, they partnered with the vendor Reputation to use its review management platform.

The solution from Reputation provided automated review alerts and allowed LaFontaine to implement specific internal processes for addressing both negative and positive feedback. By switching review requests from email to SMS, Reputation helped LaFontaine achieve significant results, including an increase of 100 new reviews per month and an additional 200,000 listing views per month. The partnership also provided strategic tools for acquisition and recruiting.

LaFontaine