Case Study: Kindred Healthcare achieves a 500% increase in review capture with Reputation.com

Kindred Healthcare Increases Review Capture by 500% with Reputation.com

Kindred Healthcare faced a blind spot in online feedback, lacking visibility into reviews outside its social channels. The communications team demonstrated the issue to company leadership and evaluated reputation-management platforms, ultimately choosing Reputation and its platform to centralize review monitoring and capture patient feedback.

Reputation implemented a single-dashboard solution and a real-time feedback collection program that made leaving positive reviews easier; as a result, Kindred Healthcare boosted review volume by 500%, raised its Reputation score to 689, and now tracks negative sentiment in near real time while monitoring scores across all locations.

Kindred Healthcare

Amanda Henson

Director of Online Reputation Management