Case Study: Kia Motors UK boosts sales and service leads with Reputation.com

Kia Motors UK boosts review volume 754% with Reputation.com

Kia Motors UK partnered with Reputation.com to revamp its customer experience program. The automotive brand's challenge was to increase its response rate to customer feedback, improve its star ratings, ensure the accuracy of its business listings across its dealer network, and manage multiple customer touchpoints from a single platform.

The solution was implemented using Reputation's all-in-one Reputation Experience Management platform. The results were significant: a 754% increase in review volume, a 75% review response rate, and an improvement in overall star rating from 4.2 to 4.6. Reputation.com also helped Kia achieve 95% data accuracy on its business listings, leading to 2x more website visits, 46% more listing views, and a 25% increase in its UK market share.

Kia Motors UK