Case Study: Ken Ganley Automotive Group boosts reviews, ratings, and rankings with Reputation

Ken Ganley Automotive Group climbs to #4 with Reputation and boosts review volume 15%

Ken Ganley Automotive Group, a large Ohio-based auto dealer, faced a challenge in managing its online reputation across its 39 disparate dealerships. With teams using different tools or ignoring reviews for weeks, the group lacked a unified, customer-centric strategy to monitor and respond to feedback. They sought a solution from Reputation.com to consolidate their efforts and improve their star ratings and review volume.

Reputation.com provided a single platform to monitor and respond to reviews, send automated review requests via email and SMS, and deliver operational insights. This solution helped Ken Ganley Automotive Group significantly increase its Reputation Score from 662 to 784, achieve a 15% increase in review volume, and raise its average star rating to 4.7. Furthermore, the group climbed from #9 to #4 in a country-wide ranking of top private U.S. dealer groups.

Ken Ganley Automotive Group