Case Study: JCT600 boosts reviews, ratings, and dealership performance with Reputation.com

JCT600 boosts reviews 188% with Reputation

JCT600, an automotive retailer with over 50 dealerships in northern England, partnered with the vendor Reputation.com. Their challenge was to improve their customer experience program by better utilizing customer feedback, managing their online presence across numerous locations, and establishing a central metric to benchmark performance.

By implementing Reputation's Experience Management platform, JCT600 achieved significant results. The solution enabled a 188% increase in review volume, boosted their overall star rating from 4.1 to 4.6, and generated a 148% increase in business listing views. Reputation also helped them achieve a 97% review response rate and correlated their highest Reputation Scores with top performance in revenue and profitability.

JCT600