Case Study: Intermountain Health triples organic leads with Reputation.com

Intermountain Health triples organic leads and boosts reviews 510% with Reputation.com

Intermountain Health, a healthcare provider, faced a challenge where its incomplete online business listings and lack of reviews were negatively impacting its online visibility and local search rankings. This led to complaints from clinical stakeholders and did not reflect the organization's trusted reputation. To address this, Intermountain Health partnered with Reputation to implement its platform and reviews solution.

Reputation's solution involved launching a scalable SMS-based review request program. This initiative dramatically increased review volume by 510% over six months and boosted the average star rating from 3.7 to 4.5 in a single month. The improved online presence resulted in a threefold increase in organic leads, which outperformed all other marketing channels, and significantly higher visibility in local Google search results.

Intermountain Health