Case Study: Sk:n Clinics achieves higher customer ratings and a stronger online reputation with Reputation.com

How Sk:n Clinics Achieved Higher Customer Ratings and Improved Its Online Reputation

Sk:n Clinics, a healthcare brand, was losing revenue to competitors because of poor Google review scores and needed a unified way to manage customer feedback, reporting, and its online presence. The company turned to Reputation.com and its all-in-one Reputation Experience Management platform to consolidate multiple feedback channels and strengthen its Google profile.

Using Reputation.com’s Reviews, Surveys, Listings, and Reputation Score tools, Sk:n Clinics improved review management and feedback collection across its locations. The results included a 163% increase in review volume, a 98% response rate, a rise in star ratings from 3.1 to 4.4, 18,000+ survey completions in 2022, and a 95% increase in listing views to 11.5 million, alongside a 132-point increase in Reputation Score.

Sk:n Clinics