Case Study: JCT600 achieves a 4.6‑star rating, 188% more reviews and improved CX with Reputation.com

How Reputation helps JCT600 to put feedback to work

JCT600, a 25‑brand dealer group operating more than 50 dealerships across northern England, needed to “put feedback to work” by closing the loop between customers and managers, improving online listings, increasing review volume, and establishing a single CX metric. To address this, JCT600 partnered with Reputation and deployed Reputation’s all‑in‑one Reputation Experience Management platform, including Reviews, Surveys and Business Listings modules.

Using Reputation, JCT600 increased review volume by 188% (2017–2022), raised its average star rating from 4.1 to 4.6, achieved a 97% review response rate, and drove 148% more listing views with a 17% uplift in website visits from listings; Porsche Teesside earned a 924 Reputation Score and topped Reputation’s Automotive Report. Reputation’s platform also provided centralized CX benchmarking and easier manager follow‑up, contributing to higher CSAT, revenue and profitability at top dealerships.

JCT600

Andy Bateman

Director of Customer Experience