Case Study: Kia Motors UK achieves 25% UK market share growth and 2,500+ sales leads with Reputation.com

How Reputation Helps Increase Sales and Service Leads

Kia Motors UK, aiming to improve customer feedback response, dealer network star ratings, and the accuracy of its location data while managing surveys and reviews in one place, partnered with Reputation and adopted Reputation’s Experience Management platform (including Reviews, Surveys, Business Listings and messaging/inbox capabilities).

Using Reputation’s platform to centralize reviews, surveys, listings and messaging, Reputation helped Kia raise its overall star rating from 4.2 to 4.6, increase review volume by ~754% with a 75% response rate, achieve 95% listings data accuracy (driving 2x website visits and 46% more listing views), generate 2,500+ additional sales leads, and grow UK market share by 25%; Kia also sits 112 points above the industry average on Reputation Score X.

KIA

David Hart

Customer Experience Manager