Case Study: North Kansas City Hospital achieves 907% increase in reviews and 293% reputation-score growth with Reputation.com

How North Kansas City Hospital & Meritas Health Were Able To Achieve Operational Success

North Kansas City Hospital & Meritas Health, an independent not‑for‑profit hospital system and the largest physician network in the Northland, faced growing competition and a need to strengthen patient acquisition and satisfaction through better online reputation management. The organization partnered with Reputation, using the Reputation platform to centralize feedback, secure internal buy‑in, and modernize how patient reviews and listings are managed.

Reputation’s platform delivered analytics, review‑requesting integrations and listings management that broke down internal silos and enabled real‑time response to patient feedback. The results were dramatic: a 907% year‑over‑year increase in review volume (441 to 4,442 reviews), a 98.6% Google Business Profile accuracy rate, 164% more listing views, and a 293% increase in Reputation Score — including examples of one‑star reviews turned into five‑star outcomes after rapid intervention.

North Kansas City Hospital

Jodi Rawson

Digital Marketing Supervisor