Case Study: Circle Health Group achieves 118% increase in reviews and a 247-point Reputation Score lead with Reputation.com

How Circle Health Group Prioritised Patient Feedback & Exceeded Industry Standards

Circle Health Group partnered with Reputation to centralise and scale patient feedback management, improve response workflows, and surface actionable sentiment insights. The healthcare provider deployed Reputation’s Reviews, Business Listings and Reputation Score capabilities to bring feedback into one place, increase user and profile coverage, and prioritise the patient voice across its private hospitals and facilities.

Reputation’s solution delivered measurable impact: a 118% increase in review volume, a 99% review response rate (up from 89% in 2021), a 4.7/5 star average, and a 76% jump in listing views within 12 months. Circle Health Group’s Reputation Score now sits 247 points above the industry average, 23 sites exceeded 800 points, and the group earned top ranking in Reputation’s 2023 UK Private Healthcare Quick Take Report — all achieved through Reputation’s platform.

Circle Health Group

Adam Flowers

Social Media Manager