Case Study: Caraday Healthcare achieves a 200% increase in review volume with Reputation.com

How Caraday Healthcare Achieved a 200% Increase in Review Volume by Partnering with Quantum Age and Reputation

Caraday Healthcare, a 21‑location skilled nursing operator in Northeast Texas, faced fragmented communications, low review volume, inconsistent Google Business Profiles after acquisitions, and the need to strengthen online reputation and occupancy. Working with consulting partner Quantum Age, they adopted Reputation’s platform for review management, listings optimization, analytics, and social media campaign support to address these challenges.

Using Reputation, Quantum Age trained Caraday’s teams, consolidated and optimized Google Business Profiles, and deployed templated “Campaigns in a Box” to standardize social content and review requests. The results: a 200% increase in review volume (66 → 199 annually), a 217‑point rise in Rep Score (273 → 490) with a YTD Rep Score of 589, a 100% increase in listings views (1.6M → 3.2M), and more than 115% increases in clicks for directions, calls, and website—improvements tied to higher occupancy and revenue.

Caraday Healthcare

CC Andrews

President