Case Study: Acceptance Insurance achieves a 4.8‑star average, 27% more reviews and significant listing & revenue growth with Reputation.com

How Acceptance Insurance Redefined Customer Relationships and Transformed Business Success

Acceptance Insurance, a community-focused insurance agency with over 700 agents in 300 locations, faced fragmented tools and a need to unify online reviews, listings and customer relationship management. In August 2020 they partnered with Reputation, adopting Reputation’s platform for review and listings management and Reputation Score to centralize reputation and CRM efforts.

Reputation implemented company-wide listings and review management, proactive review requests via text and email, and integrated Reputation Score into sales plans, activating agents at the local level. The results: an average star rating of 4.8, Rep Scores rising from ~600 to 800+ for ~90% of locations, a 27% increase in annual review volume, listing views up 72%, phone calls up 22%, clicks to directions up 52% and clicks to the website up 65% — measurable improvements driven by Reputation.

Acceptance Insurance

Ken Hampton

Executive Vice President and CSO