Case Study: U.S. Automotive Manufacturing Company boosts auto sales with Reputation.com

Higher Reputation Score Boosts Auto Sales

U.S. Automotive Manufacturing Company worked with Reputation.com to improve dealership online reputation and sales performance. The challenge was that star ratings and reviews strongly influenced how customers chose dealerships, and the company needed a way to raise its Reputation Score across more than 1,800 U.S. dealerships.

Reputation.com implemented online reputation management tools to automatically request reviews, monitor and respond to feedback, and analyze customer data. Over six months, a 150-point increase in Reputation Score led to a 6% increase in average seasonally adjusted sales; top dealers also saw positive review volume rise by 249% and star ratings improve from 3.6 to 4.5.