Case Study: a nonprofit healthcare system improves patient reviews and Reputation Score with Reputation.com

Healthcare System Learns to Embrace Reputation Management, Delivers Better Care

A leading non-profit healthcare system with 60 locations wanted to improve its Reputation Score but faced significant internal resistance from its doctors and staff, who were hesitant to engage with online feedback. To tackle this challenge, the organization partnered with Reputation.com to implement its online reputation management service.

Reputation.com's solution involved actively monitoring online reviews, soliciting new patient feedback, and managing responses. This process provided physicians with regular, actionable data, which helped them see the value of reputation management and overcome their initial reluctance. As a direct result of working with Reputation.com, the healthcare system increased its Reputation Score by over 150 points, saw a rise in positive reviews, and gained insights that enabled them to deliver more effective patient care.