Case Study: Garden Communities achieves 427% increase in positive reviews and 50% Reputation Score lift with Reputation.com

Garden Communities Achieves Online Reputation Success in Property Management

Garden Communities, a multi-state property management company, faced difficulty tracking and responding to tenant feedback across many third-party review sites as its portfolio expanded. They engaged Reputation.com and its Online Reputation Management (ORM) platform — using features like the Bulk Uploader, review alerts and a centralized dashboard — to automate review solicitation, monitoring and responses.

Reputation.com implemented an end-to-end solution that centralized alerts and response history, automated review requests, and delivered reporting and operational insights. As a result, Garden Communities’ Reputation Score rose 50%, monthly positive review volume increased 427%, negative reviews fell 10%, and average star rating improved 26%.

Garden Communities

Jonathan Goetz

Marketing Manager