Case Study: E&S Ring improves resident feedback and Google ratings with Reputation.com

E&S Ring boosts Google ratings from 3.5 to 4.5 with Reputation.com

A leading property management company, E&S Ring Management Corporation, sought to improve its online reputation and create a more integrated customer experience across its 24 communities. The challenge involved boosting low Google ratings, capturing resident feedback at key touchpoints, and enabling company-wide learning from that data. They partnered with the vendor Reputation to address these goals.

Reputation provided a solution that analyzed the entire resident journey, starting with improving the move-in process via text notifications and immediate feedback solicitation. They implemented a system to train property managers to ask for reviews and created a centralized analytics dashboard for company-wide visibility. As a result, E&S Ring's Reputation Score increased from 647 to 805, their Google ratings improved from 3.5 to 4.5 stars, and they achieved a 95% review response rate.

E&S Ring Management Corporation