Case Study: EmpRes improves resident and employee sentiment with Reputation.com

EmpRes boosts listing views 26% with Reputation.com

EmpRes Healthcare, an employee-owned provider of post-acute care and senior living services, partnered with Reputation to address challenges in gathering and automating feedback from residents and employees. The company needed a centralized platform to improve social engagement and communications, a need that became especially critical at the onset of the COVID-19 pandemic.

Using the Reputation platform, EmpRes gained insights from sentiment data that allowed them to intervene and improve both resident satisfaction and employee engagement. The results included a 26% increase in listing views, a 49% increase in actions taken, and a tripling of their facilities receiving Great Place to Work Certification. Reputation provided the tools necessary to automate surveys, boost local SEO, and build a new culture focused on continuous improvement.

EmpRes