Case Study: USA Properties Fund achieves a 19% increase in star ratings, a 91% review rate and 99.4% listing data accuracy with Reputation.com

Empowering communities and improving affordable housing through review aggregation

USA Properties Fund, an award‑winning developer and manager of around 11,000 affordable housing units across 85+ communities, struggled with scattered, inaccurate online listings and predominantly negative reviews on unclaimed pages. To take control of its brand and better capture resident feedback, USA Properties Fund selected Reputation, using Reputation’s Business Listings and Reviews & Review Booster (and later Reputation Surveys and Reputation Insights) to consolidate listings and centralize review management.

Reputation helped claim and standardize listings, centralize monitoring and responses (with soft templates), automate social posting, and deploy surveys and insights to guide operations. As a result—after nearly five years with Reputation—USA Properties Fund grew to 90 verified pages, increased average star rating by 19% to 4.4, achieved a 91% review rate, corrected 399 data points for 99.4% accuracy, and collected hundreds to thousands of surveys (612 in the first year, 4,600 work‑order surveys in 2022), improving visibility, resident feedback, and operational decision‑making.

USA Properties Fund

Lawrence Williams

Senior Manager