Case Study: an online review management service provider achieves stronger ratings and more reviews with Reputation.com Managed Service

Efficacy of Reputation.com Managed Service

The online review management service provider sought to improve its subscribers' online reputations by addressing negative reviews and increasing customer engagement. It partnered with Reputation.com to utilize their Managed Service program, specifically the Reputation.com for Business Gold and Platinum service tiers, to tackle these challenges.

Reputation.com's solution involved its Managed Service, which was further enhanced for some clients with the use of Review Kiosks. The results were significant, with all subscribers seeing marked gains. Those using kiosks saw the most dramatic improvements: a 400% decrease in negative reviews, a 25% increase in average star rating, and a 650% increase in monthly review volume. According to Reputation.com, the near one-star rating increase for kiosk users is projected to lead to a 5-9% increase in revenues.