Case Study: Circle Health Group achieves a 118% increase in patient review volume with Reputation.com

Circle Health Group boosts review volume 118% with Reputation.com

Circle Health Group, a leading independent UK hospital provider handling over two million patient visits annually, sought a solution to centralize, analyze, and respond to all patient feedback. They partnered with Reputation to address challenges in scalability, enhancing the patient experience, and gaining actionable insights from patient sentiment.

By implementing Reputation's platform, Circle Health Group streamlined its feedback management. The results included a 118% increase in review volume, a 99% review response rate, and a 76% rise in listing views. Their Reputation Score now sits 247 points above the industry average, and they achieved first place in Reputation's 2023 UK Private Healthcare ranking.

Circle Health Group