Case Study: Childbase Partnership boosts reviews and conversions with Reputation

Childbase Partnership boosts review volume by 104% with Reputation

Childbase Partnership, an employee-owned nursery group with 45 UK locations, faced challenges in managing feedback and reviews across its decentralized operations. They needed a scalable platform to consolidate surveys, boost review volumes, and break down silos between Marketing, Operations, and HR. They turned to Reputation, utilizing its Insights, Listings, Reviews, and Surveys modules.

By implementing the Reputation platform, Childbase centralized review responses and unified customer and employee feedback. This solution led to a 27% increase in review volume on Daynurseries and a 104% increase on Google, alongside a 13.30% higher conversion rate to ‘clicks to directions’. Their Reputation Score increased by 112 points, achieving a 4.9-star group rating and significantly improving enquiry volumes.

Childbase Partnership