Case Study: BrightSpring Health Services achieves 98% employee review response rate and daily employee feedback with Reputation.com

BrightSpring uses Reputation to improve both Customer and Employee Sentiment​

BrightSpring, a national provider of home- and community-based health services, was struggling to understand and act on employee sentiment: surveys were only run every two years, online reviews went largely unmonitored, and leadership lacked a centralized process for troubleshooting or responding. In 2021 BrightSpring engaged Reputation—using Reputation’s review management, social publishing, and employee sentiment platform—to move beyond consumer ratings and surface the employee voice across its 50,000+ workforce and 20+ brands.

Reputation implemented review extraction from Glassdoor and Indeed, daily digestible reports, social publishing and Competitive Intelligence, enabling BrightSpring to shift from biennial surveys to continuous feedback. The vendor’s platform helped raise response rates on Glassdoor and Indeed from 65% to 98% YOY (2021 vs 2022), supported improved star ratings and retention, and delivered company-wide, actionable insights used in recruitment, retention, bonus planning and social content.

BrightSpring Health Services

Leigh White

Vice President Communications/PR