Case Study: BrightSpring Health Services improves employee sentiment and review response rates with Reputation

BrightSpring Health Services boosts Glassdoor and Indeed response rates from 65% to 98% with Reputation.com

BrightSpring Health Services, a leading provider of home- and community-based health services, faced a significant challenge with low visibility into employee sentiment. Their process for gathering employee feedback was outdated, with satisfaction surveys conducted only once every two years, and they lacked a centralized system to manage or respond to online reviews on sites like Glassdoor and Indeed. To address this, they turned to Reputation.com for help.

Reputation provided a platform to extract, manage, and analyze employee reviews, delivering digestible reports company-wide. This enabled BrightSpring to gain actionable insights and respond to feedback promptly. As a result of implementing Reputation's solution, the company's response rate on Glassdoor and Indeed increased dramatically from 65% to 98% year-over-year, and they shifted from collecting employee feedback every two years to gathering it daily, significantly improving retention and online sentiment.

BrightSpring Health Services

Leigh White

Vice President Communications/PR