Case Study: Bernstein Management Corporation achieves 250% Reputation Score increase with Reputation.com

Bernstein Management Watches Reputation Score Soar by 2.5x with Reputation.com

Bernstein Management, a regional leader in real estate management with 93+ properties, needed a more efficient way to manage online reviews, listings and tenant surveys across Google, Facebook and industry sites. The team had been juggling separate point solutions that limited where tenants could leave reviews, created manual work, and offered little integrated insight, so they turned to Reputation.com’s Online Reputation Management platform (Business Listings, Online Reviews and Surveys).

Reputation.com was deployed quickly (listings and reviews in under a month, surveys over six months) and integrated with Bernstein’s property management system to trigger automated review requests and centralize feedback. The unified dashboard and routing capabilities let the team boost review volume by over 50% (80% during bi‑annual pushes), raise their Reputation Score from 185 to 463 (≈2.5x / 250% increase), earn 13 ORA Elite awards, and cut costs by about 45% compared with their prior two‑system approach.

Bernstein Management Corporation

Shane Gillman

Senior Director of Marketing for Residential and Commercial Properties