Case Study: Bensons for Beds boosts reviews, listings views, and NPS with Reputation.com

Bensons for Beds boosts reviews 297% with Reputation.com

Bensons for Beds, Great Britain's largest bed retailer, sought to improve its online reputation and manage customer feedback across its 170 locations. The company partnered with Reputation to implement a solution that would increase review volume, understand customer sentiment from third-party sites, and enhance its service offering to drive repeat business.

By deploying Reputation's technology, including a customer-focused survey program and 'Review Booster' tool, Bensons for Beds significantly optimized its digital customer journey. The results included a 297% increase in annual review requests, a 30-point rise in its Net Promoter Score, and over 26 million views of its business listings. Reputation's platform helped the brand achieve a 4.7-star rating and dramatically improve its online visibility.

Bensons for Beds