Case Study: Annandale Smiles achieves 40% growth in new patients with Reputation.com

Annandale Smiles Dental Selects Reputation.com

ANNANDALE SMILES DENTAL faced low visibility because satisfied patients rarely posted reviews and the practice lacked resources to solicit, monitor, and respond to third‑party reviews. They selected Reputation.com’s all‑in‑one online reputation management platform (including a front‑desk kiosk and Dentrix integration) to automate review requests, monitoring, alerts, and responses.

Reputation.com connected to Dentrix to trigger automated review emails, deployed a kiosk for in‑office feedback, consolidated alerts and responses, and published top reviews on a testimonial page. The results: Reputation Score rose 184% (262 → 745), total reviews grew from 16 (2013) to 104 (2015), average rating improved from 4.4 to 4.9 stars, positive monthly reviews increased 75% (4 → 7), negative monthly reviews fell 60% (5 → 2), and new patient volume grew 40% year‑over‑year — all achieved using Reputation.com.

Annandale Smiles

Jason Billingsley

Marketing Director